Reach Out to Firesyde
If you need help with your reservation, need support, or just want to say hi, feel free to get in touch with us below.
Our Location
Located just over an hour from South West London, Firesyde close to the city but seemingly in the middle of nowhere.
Discover More About Firesyde
Delve into our frequently asked questions to learn more about the Firesyde experience. If your query isn’t listed here, feel free to contact us directly.
We accept all major credit cards. To secure your stay, a 20% deposit is required at the time of booking. The balance will be automatically charged 15 days before your check-in. Your booking is confirmed once we receive your deposit, and you'll receive a confirmation email. For bookings made within 15 days of your stay, full payment is required upfront.
We understand that sometimes plans can change, and we're here to help you navigate any adjustments with as little hassle as possible. If you need to cancel or make changes to your booking at least 30 days before your check-in date, you can choose to reschedule, receive a gift voucher for the full amount, or take a full refund.
For changes made 15-30 days before arrival, including any rescheduling requests, there’s a cancellation fee of 20% of the total booking amount.
For changes within the 15 days before your check-in date, we’re unable to offer refunds, vouchers, or rebooking options—partial or otherwise. However, we’d love to help you make the most of your stay by exploring alternative options where possible.
Feel free to organise any of these options by emailing: enquiries@firesyde.co.uk
We'd be delighted to assist you.
Pets are welcome during the midweek only (Sun-Thurs).
Firesyde is primarily a couples escape but we warmly welcome infants still being carried by their parents.
We offer a stunning range of locally sourced, nature and campfire inspired meals as part of the Firesyde Campfire Menu. Order as extras at checkout and these will be pre-prepared and waiting for your Wild Lodge upon arrival. You are welcome to bring your own food and store in your under counter fridge. All BBQ and kitchen items are provided.
We recommend bringing your favourite bottle of wine of other drink options that you like.
Bring comfortable outdoor clothing, personal toiletries, and any favorite drinks and snacks. We provide all other essentials, such as cookware, drink-ware, utensils, firewood, towels etc.
Each Wild Lodge comfortably accommodates up to 2 people.
Each lodge includes plush bedding, a private bathroom, a kitchenette with cooking utensils, a fire pit, and outdoor seating.
Yes, firewood is provided and included in the booking fee.
We provide basic cooking utensils, including pots, pans, cutlery, and BBQ tools.
BBQ equipment is provided, so you don’t need to bring your own.
Fire-starting kits and instructions are provided.
Yes, Wi-Fi is available and complimentary throughout the site.
Check-in is from 3:00 PM, and check-out is by 11:00 AM.
Yes, there’s ample parking available on-site, and no reservation is needed.
Guests can arrive by car, there is a private car park on site. The nearest train station is Godalming which has regular trains from Clapham Junction and Waterloo as well as a Taxi rank outside. Taxis such as Uber, from London are also a good option.
Many aspects of our Wild Lodges were built in from sustainably sourced or reclaimed materials. Each lodge is oriented for optimal natural light and passive heating, reducing the need for artificial energy. High-performance glazing and insulation help minimise heat loss. Additionally, appliances are energy-efficient. Taken together these properties ensure a low environmental footprint.
We limit energy use, recycle, and source sustainable, local products to reduce our carbon footprint.
Follow the story
of Firesyde
Join us as we embark upon a journey to bring a unique type of escape to adventurous, discerning holidaymakers.