Reach Out to Firesyde
If you need help with your reservation, need support, or just want to say hi, feel free to get in touch with us below.
Our Location
Located just over an hour from South West London, Firesyde close to the city but seemingly in the middle of nowhere.
Discover More About Firesyde
Delve into our frequently asked questions to learn more about the Firesyde experience. If your query isn’t listed here, feel free to contact us directly.
Firesyde has designed a new take on the camping experience, elevating it for those who don't typically camp but still want to experience the joys of it. Our Wild Lodges are designed for high-end comfort while still preserving the connection to nature that makes the camping experience so special.
The concept of "Wild Comfort" at Firesyde encapsulates the essence of what we offer: a blend of the untamed beauty of nature with home comforts. This concept is central to the Firesyde experience, where guests can immerse themselves in the nature without sacrificing the amenities that ensure coziness, security, and peace of mind.
We accept all major credit cards. To secure your stay, a 20% deposit is required at the time of booking. The balance will be automatically charged 15 days before your check-in. Your booking is confirmed once we receive your deposit, and you'll receive a confirmation email. For bookings made within 15 days of your stay, full payment is required upfront.
We understand that sometimes plans can change, and we're here to help you navigate any adjustments with as little hassle as possible. If you need to cancel or make changes to your booking at least 30 days before your check-in date, you can choose to reschedule, receive a gift voucher for the full amount, or take a full refund.
For changes made 15-30 days before arrival, including any rescheduling requests, there’s a cancellation fee of 20% of the total booking amount.
For changes within the 15 days before your check-in date, we’re unable to offer refunds, vouchers, or rebooking options—partial or otherwise. However, we’d love to help you make the most of your stay by exploring alternative options where possible.
Feel free to organise any of these options by emailing: enquiries@firesyde.co.uk
We'd be delighted to assist you.
We’re working on making Firesyde pet-friendly, but currently, pets are not allowed.
Firesyde is primarily a couples escape but we are aware that many guests want to get away with a young one, so we are working on adding facilities in each Wild Lodge to accommodate children. For now it's not possible but it should be very soon!
We offer a stunning range of cooking-free and BBQ meal options, so you can relax and enjoy without worrying about meal prep. You can select these options in the extras section as you are booking. You are welcoming to bring your own food and beverage options. There is an under-counter fridge as well as BBQ cooking facilities and a single hob for you to use.
We recommend bringing your favourite bottle of wine of other drink options that you like.
Bring comfortable outdoor clothing, personal toiletries, and any favorite drinks and snacks. We provide all other essentials, such as cookware, drink-ware, utensils, firewood, towels etc.
Each Wild Lodge comfortably accommodates up to 2 people.
Each lodge includes plush bedding, a private bathroom, a kitchenette with cooking utensils, a fire pit, and outdoor seating.
Yes, firewood is provided and included in the booking fee.
We provide basic cooking utensils, including pots, pans, cutlery, and BBQ tools.
BBQ equipment is provided, so you don’t need to bring your own.
Fire-starting kits and instructions are provided.
Yes, Wi-Fi is available and complimentary throughout the site.
Check-in is from 3:00 PM, and check-out is by 11:00 AM.
Yes, there’s ample parking available on-site, and no reservation is needed.
Guests can arrive by car, and we’re about 1-1.5 hours from South West London. The nearest train station is Godalming which has regular trains from Clapham Junction and Waterloo as well as a Taxi rank outside. Taxis such as Uber, from London are also a good option.
We use eco-friendly materials, solar power, and water-saving systems. Our waste management practices ensure minimal environmental impact. Many aspects of our Wild Lodges were built in from sustainably sourced or reclaimed materials.
We limit energy use, recycle, and source sustainable, local products to reduce our carbon footprint.
Follow the story
of Firesyde
Join us as we embark upon a journey to bring a unique type of escape to British holiday makers.