Terms & Conditions

Booking Confirmation

• A 20% deposit is required at the time of booking to secure your stay.
• The remaining balance will be automatically charged 15 days before check-in.
• Your booking is confirmed once we receive your deposit, and you will receive a confirmation email.
• For larger bookings, a higher deposit may be requested.

Pricing

• All rates are provided in British Pounds (GBP) and include taxes unless otherwise stated.
• Prices are subject to availability and may change before your booking is confirmed.

Payment Methods

• We accept all major credit cards besides Amex at this time.
• For bookings made within 15 days of your stay, full payment is required upfront.

Changes and Cancellations

• We understand that plans may change. Please refer to our Cancellation and Modification Policies for details on how we can assist with any booking changes.

Guest Responsibilities

• Firesyde is a peaceful retreat, and we kindly ask guests to respect the tranquility and comfort of others.
• Guests are expected to treat the property with care.
• If any damage occurs during your stay, we will work with you to resolve the matter fairly.

Check-in & Check-out Policy

• Check-in: from 3:00 PM.
• Check-out: by 11:00 AM.
• Late check-outs may be available upon request, subject to availability and additional charges.

Extra Guests Policy

• No additional guests are allowed unless requested and approved at Firesyde’s discretion.
• If approved, a maximum of 2 extra guests per lodge is permitted.

Quiet Hours & Noise Policy

• Quiet hours are strictly enforced from 10:00 PM to 7:00 AM.
• No music at any time anywhere on-site.
• No parties or excessive noise to respect the peace of all guests.

Smoking Policy

• Firesyde is a smoke-free environment inside all lodges.
• Smoking is only permitted in designated outdoor areas.
• A cleaning fee will be charged for any violations of this policy.

Fire Safety Policy

• Never leave a fire unattended.
• Never go to bed with a lit fire.
• Do not put more than three logs on your fire at a time.
• Familiarise yourself with the locations of fire safety equipment upon arrival
• It is your responsibility to follow the fire rules to ensure your own safety, if you do not feel confident doing this, do not light a fire

Force Majeure Clause

• Firesyde is not responsible for cancellations or service disruptions due to unforeseen circumstances, including but not limited to natural disasters, extreme weather, pandemics, government restrictions, or power outages.
• In the event of a force majeure event, guests may be offered the option to reschedule, receive a voucher, or a partial refund, depending on circumstances.

Complaints & Dispute Resolution

• If you have a complaint during your stay, please notify us immediately at enquiries@firesyde.co.uk, and we will do our best to resolve it.
• If a resolution cannot be reached, disputes will be handled in accordance with UK law, and both parties agree to attempt mediation before legal action.

Lost Property Policy

• Firesyde is not responsible for lost or forgotten belongings.
• We will do our best to locate and store lost items. Guests are required to cover them shipping costs for larger items
• Items found will be stored for 30 days

Governing Law

These Terms are governed by and construed in accordance with the laws of [Your Country or State], without regard to its conflict of law principles.‍

Business Details

• Legal Business Name: BlockSmart Consulting Ltd T/A Firesyde
• Registered Company Number: 11772531
• Registered Address: Slades Farm House, Thorncombe Street, Bramley GU50LT
• Contact Details: enquiries@firesyde.co.uk

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