We accept all major credit cards. To secure your stay, a 20% deposit is required at the time of booking. The balance will be automatically charged 15 days before your check-in. Your booking is confirmed once we receive your deposit, and you'll receive a confirmation email. For bookings made within 15 days of your stay, full payment is required upfront.

We understand that sometimes plans can change, and we're here to help you navigate any adjustments with as little hassle as possible. If you need to cancel or make changes to your booking at least 30 days before your check-in date, you can choose to reschedule, receive a gift voucher for the full amount, or take a full refund.

For changes made 15-30 days before arrival, including any rescheduling requests, there’s a cancellation fee of 20% of the total booking amount.

For changes within the 15 days before your check-in date, we’re unable to offer refunds, vouchers, or rebooking options—partial or otherwise. However, we’d love to help you make the most of your stay by exploring alternative options where possible.

Feel free to organise any of these options by emailing: enquiries@firesyde.co.uk

We'd be delighted to assist you.